Energy Efficiency: It’s All About the People
December 27, 2016
By Pamela Berns
After attending four panel discussions and taking several turns around vendor exhibit floor of the 2016 BuildingEnergyNYC conference, one thing became perfectly clear. When it comes to sustainability and energy efficiency, there is no shortage of tools: codes, incentives, certifications, technology, data collection, and some incredibly innovative products and services. But the biggest takeaway was the the need to clearly decipher this complex landscape in order to achieve meaningful behavior change among all the stakeholders involved. Said Saheel Chandrani, Senior Account Executive at Johnson Controls, “The big thing we miss out on is the people.” The Challenge According to Richard Yancey, Executive Director of the Building Energy Exchange, “The educational issue is a big component” in achieving sustainability compliance among building owners. “People are scared of doing things differently.” Mike Davis, Senior Program Officer at the Local Initiative Support Corporation (LISC), feels it’s especially important to provide a clear understanding of available resources in order to help owners “navigate the space.” Chandrani described things from the tenant’s viewpoint: “How do you use energy data to get people to care? That’s the hardest part.” Showcasing the success of New York City’s increasingly stringent energy codes is an effective way to reinforce positive behaviors already taking form. Sean Brennan, Research Manager at the Urban Green Council said, “The key is making sure the message gets out to the public, so they know it’s working.” But Roya Kazemi, Director of the GreeNYC program at Mayor’s Office of Sustainability, sees “voluntary behavior change as the missing part as the code gets developed.” Danielle Spiegel-Feld, Executive Director at the Guarini Center on Environmental, Energy and Land Use Law, NYC School of Law, is concerned that there’s “very little knowledge in consumer markets that the data even exists.” One reason she says is that “it’s buried” on the “not user-friendly, not heavily trafficked New York City Department of Finance website.” Messaging Do’s and Don’ts In addition to creating platforms for more for accessible information, framing the story in a context that stakeholders can relate to is key. Kazemi said that the environmental message isn’t always effective and that “being heavy handed with guilt and fear and shame doesn’t work.” Yancey warned against a “saving the polar bears” message for tenants, and suggested a focus on benefits such as comfort and well-being. Phil Madnick, Program Manager at Con Edison’s Multifamily Energy Efficiency program, cautioned against “go[ing] in there and talk[ing] about climate change” with building managers, who are more interested in the bottom lin. Loic Chappoz, Project Manager at NYSERDA, believes that property owner-managers will “respond to a good business case.” And Kazemi stressed the importance of making “wonky academic speak accessible” to all stakeholders. Information Sharing and Trust Building Kazemi believes that New Yorkers want to do their part but aren’t sure how. Chandrani suggested sharing data in a way that will give people at least a “rough idea of my impact on my building.” Davis pointed out how important it is to “get people in the same room,” referring to building owners, housing agencies, utilities, and tenants, and added that developing trust is an essential ingredient. Madnick believes that trust is built through partnering with organizations that stakeholders already turn to. For connecting on affordable housing retrofit initiatives, he suggested going through community based organizations; for coops and condos, it helps to partner with such groups as the New York Council of Coops and Condos (CNYC). Davis also suggested looking to less formal connections, reminding us that “building owners talk to each other.” Site Manager for Marion Scott Real Estate Lance Williams, who manages a Brooklyn Mitchell Lama Coop said, “my job is to let my fellow property managers know.” A Picture is Worth a Thousand Words